Shipping Policy
SHIPPING POLICY
Moss Earplugs partners with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, working with local couriers to deliver directly to your door. We proudly offer flat-rate worldwide shipping.
Your card will be charged once your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or canceled.
Shipping Process
We require approximately 1–3 business days to process and fulfill your order before it is transferred to the carrier’s sorting facility. Some items may take longer, especially during major holidays (up to 10 business days) or if products are temporarily out of stock.
Once your order has entered processing, we are unable to make any changes, including address changes. We only ship to the address provided at checkout.
Orders ship on business days only (Monday–Friday, excluding holidays). Once your order has shipped, you will receive a Shipping Confirmation email.
For orders containing multiple items, products may be shipped separately and may arrive on different dates due to different fulfillment locations.
Tracking
All orders include tracking. You will receive an email with your tracking number once your order is dispatched to the carrier’s sorting facility.
For some carriers, tracking information may take several days to update. If your order was placed more than 5 business days ago and your tracking number shows no updates, please contact us at Support@mossearplugs.com.
Deliveries
Shipping times vary by country or region. Specific delivery dates are not guaranteed. Estimated delivery times (not including 2–5 business day processing time):
| Location | Estimated Shipping Time |
|---|---|
| United States | 3–5 business days |
| Canada & Europe | 10–14 business days |
| Australia & New Zealand | 10–21 business days |
| Mexico, Central & South America | 15–30 business days |
These timeframes are estimates only and may vary.
While we do everything possible to ensure timely delivery, Moss Earplugs is not responsible for delays caused by circumstances beyond our control, including customs clearance, holidays, weather conditions, labor disputes, or carrier issues.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and customs clearance fees once they reach the destination country. These charges are the responsibility of the recipient.
Moss Earplugs has no control over these fees and cannot predict their amount. If a shipment is refused and returned, the customer is responsible for any return shipping costs and import taxes incurred.
Customs policies vary by country. Please contact your local customs office for more information.
Lost, Stolen, or Damaged Packages
Moss Earplugs is not responsible for lost, stolen, or damaged packages once they are marked as delivered by the carrier.
If your tracking shows your package as delivered but you did not receive it, please contact the shipping carrier directly to file a claim.
We use carrier tracking timestamps and delivery confirmation when reviewing any damage or return claims. Claims not reported promptly may not be honored.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure the shipping address entered at checkout is correct.
We begin processing orders immediately, so address changes are not possible after an order has been placed. If the order has already shipped, we cannot retrieve or redirect it.
Feedback
We would love to hear your feedback, questions, or concerns. Please contact us at:
We take your feedback seriously and are always striving to improve our service.