Privacy Policy
PRIVACY POLICY
Last updated: 01/01/2026
This Privacy Policy describes how Moss Earplugs (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mossearplugs.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, and email
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
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Account information including your username, password, and security questions
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Shopping information including the items you view, place in your cart, or add to your wishlist
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Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection data, IP address, and interaction data.
We use cookies, pixels, and similar technologies ("Cookies") to collect this information.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Shopify and related ecommerce providers
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Payment processors that collect payment information to process your transactions
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Advertising and analytics partners that collect information using tracking technologies
Any information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns or exchanges, and allow you to post reviews.
Marketing and Advertising
We may use your information to send promotional communications and show you advertisements tailored to your interests.
Security and Fraud Prevention
We use personal information to detect and prevent fraud or illegal activity. You are responsible for maintaining the security of your account credentials.
Communicating With You
We use your information to provide customer support and improve our Services.
Cookies
We use Cookies to power and improve our Site and Services. For Shopify cookie details, see:
https://www.shopify.com/legal/cookies
You can set your browser to remove or reject Cookies. However, this may affect site functionality.
How We Disclose Personal Information
We may disclose your personal information:
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To vendors and service providers who perform services on our behalf
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To business and marketing partners
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When you request or consent to disclosure
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To affiliates within our corporate group
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In connection with a business transaction
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To comply with legal obligations
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
If you submit reviews or other content publicly, it will be accessible to others. We are not responsible for privacy or security of information you share publicly.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from children.
Security and Retention of Your Information
No security system is perfect. We retain personal information as long as necessary to provide Services and meet legal obligations.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access your personal information
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Delete your personal information
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Correct inaccurate information
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Request portability
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Restrict processing
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Withdraw consent
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Appeal denied requests
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Opt out of marketing communications
We may verify your identity before fulfilling requests.
Complaints
If you have concerns about our data practices, contact us using the details below. You may also have the right to lodge a complaint with your local authority.
International Users
Your information may be transferred, stored, and processed outside your country, including the United States. We rely on lawful transfer mechanisms where required.
Contact
If you have questions or wish to exercise your rights, contact us at: